Modifications on custom clubs and shafts must me made within (3) business days (M-F) of placing the order, no exceptions.

Modifications on pre-built clubs must me made within (1) business day (M-F) of placing the order, no exceptions.

We cannot guarantee changes to non-club orders. Please reach out to our customer service team for modification requests.

To cancel or modify your order, login into My Account and click on Support and fill out the Support Request Form. Click Here.

Custom Club and Shaft orders can be canceled within one (1) business day (Monday-Friday) of placing the order. We will provide store credit for the full amount which can be used for future purchases. Alternatively, you may receive a refund to your original payment method minus a 20% processing fee.

Pre-Built club orders can be canceled within one (1) business day (Monday-Friday) of placing the order. We will provide store credit for the full amount which can be used for future purchases. Alternatively, you may receive a refund to your original payment method minus a 20% processing fee.

Non-Club orders can be canceled within one (1) business day (Monday-Friday) of placing the order. However, we cannot cancel your order if it has already been shipped. In these events, you will need to wait for your items to arrive and request a return. We will provide store credit for the full amount which can be used for future purchases. Alternatively, you may receive a refund to your original payment method minus a 20% processing fee.

We will provide store credit for the full amount which can be used for future purchases if you cancel within one (1) business day. Alternatively, you may receive a refund to your original payment method minus a 20% processing fee.

To cancel your order, login into My Account and click on Support and fill out the Support Request Form. Click Here

Due to the nature of custom work, we do not accept returns for any golf club related order. We will honor a return and exchange on orders that are delivered and deemed to be different from what was originally ordered.

We would ask you to send a picture of the incorrect product. After its verified we create a warranty order followed by a return shipping label. Start first steps by clicking here. For playing length specs, Fairway Jockey measures the length of a club based upon the USGA recommended 60* lie angle.

A Pre-built Club is a club ordered directly through the OEM/Manufacturer and directly drop-shipped to the customer.

If the club(s) are un-hit and are in original delivered condition, you may return your Pre-Built club. However, you are subjected to a 15% restocking fee.

If the club(s) are un-hit and are in original delivered condition, you may return your Pre-Built club. However, you are subjected to a 15% restocking fee. Click here to start the process of your return.

We would ask you to send a picture of the incorrect product. After its verified we create a warranty order followed by a return shipping label. Start first steps by clicking here.

Order modifications on prebuilt club orders must me made within (2) business days (M-F) of placing the order, no exceptions.

Customers are responsible for the shipping cost on all returned items. Only in the case where the Pre-Built order was shipped incorrectly, is when you will not be responsible for shipping.

A non-club order are products outside golf club equipment. i.e. golf balls, range finders, apparel, etc.

If the your product ordered is in original delivered condition, you may start a return request. However, you will be subjected to a 15% restocking fee.

Customers are responsible for the shipping cost on all returned items. Only in the case where the order was shipped incorrectly, is when you will not be responsible for shipping.

We would ask you to send a picture of the incorrect product. After its verified we create a warranty order followed by a return shipping label. Start first steps by clicking here.

All warranties on custom built orders (heads, shafts, grips and adapters) are based on the manufacturer/OEM warranty. This is stating that if the manufacturer/OEM vendor will warranty/replace the product/component based on a reported incident (provided we have images or proof to submit), we will replace that particular component of the custom build for that original order. Please see the manufacturer/OEM official website to determine the length of the warranty period of any ordered component.

Warranties for pre-built clubs are based on the manufacturer/OEM warranty. The warranty process for all pre-built clubs should be handled by you, directly with the manufacturer/OEM.

Warranties for non-club orders are based on the manufacturer/OEM warranty. The warranty process for all non-club related orders should be handled by you, directly with the manufacturer/OEM.

To start a warranty claim with any custom club order, login to your account and click here to get started.

Custom Club Orders - You will be sent warranty label from our customer service team upon warranty approval.

Pre-Built Clubs/Non-related club orders are subject to the warranty approval process you've worked out directly withe OEM/Manufacturer.

It is highly advised you maintain all sales receipts purchased from Fairway Jockey.

View our current turnaround times here.

Fulfillment is described as the length of time it takes to prepare your order for shipping carrier pickup.

Fulfillment is the time it takes our company to prepare your order for shipping. Shipping time is described as the length of time from our shipping docks to your requested shipping address.

Product sourcing is the process and length of time of procuring your order's golf components directly from the OEM/Manufacturer. We do not stock golf club components in our build shop.

We ship Fedex for all custom club orders. Non-related club orders may ship USPS or Fedex depending on weight and size.

We will be happy to fix this and issue points for any purchases within the last 365 days. Please login into My Account and fill out a support request form. Click here.

Joining is easy! Just click the Create An Account button to get started. Once you're registered with our store, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points!

Learn more about ways to earn here.

We make it easy and fun to redeem your hard-earned points. Just visit the 'Get Rewards' tab in your account to view all of our exciting reward options.

Exchanging your points for great rewards couldn't be easier! Simply visit the 'Get Rewards' tab in your account to view all of our great
reward options and click the 'Redeem' button to redeem your reward.

Your up-to-date points balance is always displayed in the top of this popup or in My Account.

Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points.

You should receive points in your account instantly once you complete a promotion or once your authorization for a purchase clears.

Nope! Your points will never expire.

When you return an item, you lose the associated credit you originally earned by buying the item in the first place.

Sound kind of confusing? Let's take an example: let's say you had previously spent $50 towards a 'spend $100, earn 500 points' promotion, and you decide to
buy a $20 item, which bumps you up to $70. If you decide to return that item, your progress would also go back down to $50 – it's just like you hadn't bought
the item in the first place.

Please login into My Account and fill out a support request form. Click here.

We currently require you to have enough points to redeem any of the awards you see listed on the 'Get Rewards' tab.